Contact Us & FAQs
Frequently Asked Questions (FAQs)
Where are you located & what are your hours?
Our Storefront is now a co-working space called Hyphen Space. We are located at 4100 Commerce #6, Dallas, Texas, 75226.
Hours: Tuesday - Sunday
Tuesday - Friday: 9 AM - 7 PM
Saturday: 9 AM - 9 PM
Sunday: 9 AM - 6 PM
Mondays: Closed
For more info visit: hyphenspace.co
Do you cater?
Yes! We would love to cater your next birthday, celebration, lunch meeting, corporate event, wedding, quinceañera, or an special event! Inquiry by leaving us your information in the contact form or learn more on our catering page.
Do you provide delivery for orders?
Sure thing! If you're looking to cater an event, we've got you covered with our in-house delivery services. Just submit a catering request, and our team will be ready to assist you with seamless event delivery coordination.
Do you sponsor events or host Profit Shares?
Certainly! If you're interested in exploring Profit Share events with your organization or looking for other fundraising and sponsorship opportunities, be sure to visit our dedicated Profit Shares & Fundraising page. There, you'll find all the information and details you need to get started and make a positive impact together!
Are you hiring?
Hiring time varies, but email us a cover letter and your resume at thebobaplug@gmail.com We'll review it and if you're a great candidate, keep your resume on file for the next time we hire!
Who do I contact regarding a media inquiry?
Please email us at thebobaplug@gmail.com for all press related concerns and/or media inquiries.
Do you sell gift cards?
Absolutely! When it comes to gift cards, we've got you covered! You have two great options to choose from: you can get physical gift cards in-person at our shops, or if you prefer a quick and easy option, you can purchase e-gift cards online. The best part? Our gift cards are valid for both in-store purchases and online shopping, so you can enjoy the flexibility to use them however you like! Spread the joy of boba with our delightful gift cards!
Why is your boba tea higher priced than other shops?
At The Boba Plug, we take pride in offering a premium experience that stands out from the rest. Our dedication to quality ingredients and meticulous processes ensures that every sip is a masterpiece of flavors and innovation.
What sets our drinks apart is our unwavering commitment to excellence. Instead of using powdered tea flavors, we brew our teas with the finest loose leaf options, infusing each drink with authentic and robust taste profiles. We are continually researching and sourcing from small businesses that provide organic, fair-trade, and/or direct-trade tea/coffee farm options, supporting ethical and sustainable practices while pushing the boundaries of flavor possibilities.
Creativity flows through every aspect of our menu. We offer real milk, not creamer powder, and gladly cater to diverse dietary preferences with complimentary non-dairy & vegan options. Our in-house made organic syrups, bursting with real fruit goodness, take the boba experience to a whole new level of taste and creativity.
Beyond taste, we're committed to minimizing our environmental impact. Whenever possible, we recycle and compost ingredients and containers, reducing waste and contributing to a more sustainable future.
As an Asian American and immigrant-owned small business, we take immense pride in offering authentic flavors and preserving cultural integrity in every cup we serve.
Our passion for creativity extends beyond our drinks. We actively engage with the community through profit shares, partnerships, and sponsorships with local organizations, giving back and fostering a sense of belonging.
Our team members are valued and compensated with higher than minimum wage starting wages and shared tips, creating a supportive and empowering work environment.
At the heart of our mission is bridging cultures and building a vibrant community through high quality premium drinks, and care.
With an unwavering focus on creativity, we are dedicated to delivering extraordinary experiences in the boba tea industry, as we believe that creativity is the key to crafting memorable moments for our cherished guests.
Quality and innovation come together in every cup, reflecting our commitment to redefining the boba tea experience with a touch of imaginative flair.
Allergen Information
We do not have any boba flavors with nuts. To make our boba tea accessible for guests' dietary needs we our best to offer oat milk and at our co-working space we offer oat milk and lactose-free dairy milk.