Contact Us & FAQs

Frequently Asked Questions (FAQs)

Where are you located & what are your hours?

Our Temporary Storefront is at 2115 E. Belt Line Rd, Richardson, TX. We also pop-up in our tent at various community events, collaborations, and more. We offer high quality boba tea infusions, Matcha and Vietnamese Coffee brewed from Phin.

Do you cater?

Yes! We would love to cater your next birthday, celebration, lunch meeting, corporate event, wedding, quinceañera, and/or event! Please head to our catering page for more information.

Do you sell giftcards?

Absolutely! When it comes to gift cards, we've got you covered! You have two great options to choose from: you can get physical gift cards in-person at our shops, or if you prefer a quick and easy option, you can purchase e-gift cards online. The best part? Our gift cards are valid for both in-store purchases and online shopping, so you can enjoy the flexibility to use them however you like! Spread the joy of boba with our delightful gift cards!

Do you provide delivery for orders?

Got it! Here's the reworded answer:

Sure thing! If you're looking to cater an event, we've got you covered with our in-house delivery services, tailored to suit your event's requirements. Just submit a catering request, and our team will be ready to assist you with seamless event and delivery coordination.

For individual orders in Richardson, we've made it super convenient for you to get your favorite boba drinks delivered straight to your door. You can now request delivery through DoorDash and Uber on our Square online order page. Simply head to our online ordering site, choose delivery, and let the boba goodness come to you!

Are you hiring?

As of right now, we have put a pause on hiring, but you can email us a cover letter and your resume at to have your resume on file for the next time we hire.

Do you sponsor events or host Profit Shares?

Certainly! If you're interested in exploring Profit Share events with your organization or looking for other fundraising and sponsorship opportunities, be sure to visit our dedicated Profit Shares & Fundraising page. There, you'll find all the information and details you need to get started and make a positive impact together!

Who do I contact regarding a media inquiry?

Please email us at for all press related concerns and/or media inquiries.

Why is your boba tea higher priced than other shops?

At The Boba Plug, we take pride in offering a premium experience that stands out from the rest. We embrace creativity as the driving force behind our unique boba creations, setting us apart from other shops with a focus on loose leaf options. Our dedication to quality ingredients and meticulous processes ensures that every sip is a masterpiece of flavors and innovation.

What sets our drinks apart is our unwavering commitment to excellence. Instead of using powdered tea flavors, we brew our teas with the finest loose leaf options, infusing each drink with authentic and robust taste profiles. We are continually researching and sourcing from small businesses that provide organic, fair-trade, and/or direct-trade tea/coffee farm options, supporting ethical and sustainable practices while pushing the boundaries of flavor possibilities.

Creativity flows through every aspect of our menu. We offer real milk, not creamer powder, and gladly cater to diverse dietary preferences with complimentary non-dairy & vegan options. Our in-house made organic syrups, bursting with real fruit goodness, take the boba experience to a whole new level of taste and creativity.

Beyond taste, we're committed to minimizing our environmental impact. Whenever possible, we recycle and compost ingredients and containers, reducing waste and contributing to a more sustainable future.

As an Asian American and immigrant-owned small business, we take immense pride in offering authentic flavors and preserving cultural integrity in every cup we serve.

Our passion for creativity extends beyond our drinks. We actively engage with the community through profit shares, partnerships, and sponsorships with local organizations, giving back and fostering a sense of belonging.

Our team members are valued and compensated with higher than minimum wage starting wages and shared tips, creating a supportive and empowering work environment.

At the heart of our mission is bridging cultures and building a vibrant community through high quality premium drinks, and care.

With an unwavering focus on creativity, we are dedicated to delivering extraordinary experiences in the boba tea industry, as we believe that creativity is the key to crafting memorable moments for our cherished guests.

Quality and innovation come together in every cup, reflecting our commitment to redefining the boba tea experience with a touch of imaginative flair.

Why isn't your boba ready at some of your stores that open early during the weekdays?

At our store, we take pride in making the best boba each morning, ensuring its premium quality.

The process takes approximately 1.5-2 hours to prepare, and we are delighted to offer an earlier option for guests who prefer their tea and coffee orders without tapioca boba toppings during the weekends.

Our store opens at 10:00 am on weekends, and our delectable boba is ready to be savored by 11:00 am on weekdays.

Allergen Information

Most of our menu is customizable to meet your dietary needs. To make our boba tea accessible for guests' dietary needs, we do not add-on extra charges for dairy-free milk options.